We are NeoPollard Interactive. Digitally born, player-focused, and proudly powering the most profitable iLottery programs in North America through our interactive games, powerful gaming systems, and comprehensive suite of player services. 

We are innovative. From inception, innovation has been the core of NPi. As one of the first iLottery platform providers in North America, we laid the groundwork — helping pioneer the introduction and successful launch of some of the first iLottery programs in the U.S. We deliver innovative solutions and cutting-edge technology to our partners with an industry-proven track record of revenue growth.

We are one-of-a-kind. The only Lottery supplier in North America exclusively focused on iLottery. We have one central focus; creating the most intuitive and fun iLottery experiences for players. Our sole focus drives our innovation and success in the iLottery space. 

We are industry experts. Serving the largest share of U.S. Lotteries that currently sell online with a track record of powering iLottery success through our state-of-the-art technology, top-performing game content, and innovative and comprehensive iLottery services.

We are NPi. Join us.

WHAT YOU WILL DO

We are seeking a highly organized and quality-driven KYC Senior Analyst to manage the KYC function across our regulated iGaming operations in the U.S. and Canada. You’ll lead a team of analysts responsible for identity verification, EDD, and PEP/sanctions screening, ensuring compliance with regulatory requirements and internal risk policies.

RESPONSIBILITIES

·       Lead and mentor a team of KYC Analysts, ensuring timely and accurate completion of onboarding and verification tasks.

·       Oversee operational KYC workflows, queues, and backlogs while maintaining SLA adherence and data quality.

·       Act as a subject matter expert on KYC/EDD regulatory requirements in the U.S. and Canada (e.g., FINTRAC, BSA, FINCEN).

·       Handle escalated reviews and provide guidance on complex verification or risk classification cases.

·       Monitor PEP and sanctions screening results and ensure proper documentation and resolution.

·       Collaborate with AML, Fraud, and Product teams to ensure a seamless customer journey and risk-aligned identity framework.

·       Support regulatory audits and contribute to KYC policy documentation and updates.

·       Other duties as assigned.

WHAT YOU WILL BRING

·       3+ years of experience in KYC, onboarding, or customer due diligence within iGaming, fintech, or financial services.

·       1+ years in a team leader or supervisory capacity.

·       CAMS or similar AML certification is plus but not mandatory.

·       Strong understanding of identity verification tools and regional documentation requirements.

·       Familiarity with AML/KYC regulations across North America.

·       Excellent attention to detail, problem-solving skills, and a quality-first mindset.

·       Excellent organizational, communication, and leadership skills.

·       The ability to escalate as necessary for confirmation of solutions or other options as needed.

·       Consistently practice strong organizational, communication, project management, negotiation, and problem-solving skills.

·       The ability to stay calm during times of crisis.

·       Reliably delivers high quality work with strong attention to accuracy and detail

·       Consistent and impeccable reliability due to high priority tasks to be completed within scheduled deadlines

WHY WORK AT NPI?

We hire the best. 

We prioritize innovation.

We support and empower our team. 

 Join us as we continue to shape the future of the iLottery industry by delivering players’ favorite games across all channels and driving outstanding returns for good causes.

Our team member benefits include…

•       Comprehensive Health, Vision, and Dental Insurance 

•       Life Insurance & AD&D Insurance

•       401K Savings & RRSP Program

•       Paid Vacation and Personal Time

•       Wellness and Employee Assistance Program (EAP) from Ulliance Life

•       Company-Provided Laptop and Cellphone

•       Career Development Opportunities, including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)

•       Quarterly Performance-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service

•       Paid Parental Leave Program

ABOUT NEOPOLLARD INTERACTIVE

Born in the digital domain, NeoPollard Interactive LLC (“NPi”) is an award-winning supplier of best-in-class iLottery solutions to the North American lottery market. Serving the largest share of U.S. lotteries that currently sell online, NPi helped pioneer the successful introduction of iLottery in the U.S. and is North America’s proven partner of choice to enable regulated lotteries to design and deploy complex gaming solutions in support of generating incremental revenue for good causes through the online channel. NPi offers cutting-edge technology, a full suite of managed services, and the industry’s top-performing game content as part of its innovative and comprehensive approach to partnering for iLottery success. Jointly owned by Pollard Banknote Limited (TSX: PBL) and NeoGames S.A.(Nasdaq: NGMS)—both globally recognized industry leaders—NPi powers the most profitable iLottery programs. Visit us at www.neopollard.com.

 Pollard iLottery Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.